Refund Policy

Defective or Damaged Products

We hope that you'll be satisfied with your purchased productss. However, if you have received faulty products (the product doesn't match your order, or if the order is incomplete), or if a product arrives damaged or of poor quality, please take a photo and notify us within 24 hours.

If the product doesn't match the Order Confirmation or is damaged, we'll either replace it if possible, refund the purchase price along with the delivery charge, or issue a credit for future purchases, at our discretion.

We won't be liable for any indirect loss.

Refunds will only be made to the original credit or debit card used for the online purchase.

Since taste is subjective, we can't accept returns based solely on personal preference.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit.

 

Lost or Stolen Packages

Cafe Link Galway is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Cafe Link Galway will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.